Who we want
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to be ready for what's next.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
What you will do
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s).
Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
Solve potential product problems for customers in an expeditious and highly satisfactory manner.
Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products and build strong relationships with key surgeons and OR staff at targeted accounts.
Provide feedback on product to improve performance and customer satisfaction.
Team with Joint Replacement sales force and clinical specialist to achieve business goals.
Compliance
Ensure the understanding and application of the company's policies
Steer the work with the company's trade policy
Conduct all business and affairs in compliance with the laws and regulations, including the Foreign Corrupt Practices Act (FCPA), the Stryker Code of Business Conduct, with the highest ethical principles.
Quality and Regulatory
Report in writing all complaints and claims received from customers for any products or services
Attends in due course all quality and regulatory statements
Administrative
Plan the weekly, monthly and quarterly work according to the company's guidelines. Report and update in the work plan in the CRM which includes (visits to customers, HCP's, purchasing personnel, entry to surgery, demonstrations, training to others about the products)
Prepare a monthly travel plan, if applicable
Generate timely reports as required by the sales management
Report his /her travel or representation expenses no later than within 30 days
Plan vacations in a timely manner
Make use of the work tools according to the policies and guidelines of the company
Occupational health
Comply with the rules, regulations and instructions of the Occupational Health and Safety Management System of the company
Report in a timely manner to Stryker about latent dangers and risks at the worksite
Participate in training activities of the Occupational health and safety Management system
Participate and contribute to the compliance of the objectives of the Occupational health and safety management system
What you need
Technical Degree and/or Bachelor's degree and/or previous experience working with robotic surgery
Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, the processing and record management)
Previous experience in sales or technical product environment, preferably in the healthcare industry
Fluency in English and Spanish is required
Knowledge of orthopedics and/or aspects related to the musculoskeletal system is desirable
Region: North of Puerto Rico
