Claims Specialist

Full Time Opportunity General Description: Investigates and analyzes claims to solve them ensuring customer retention by providing the best service in accordance with established policies and procedures. Essential Duties and Responsibilities: Investigates complaints received by phone, email or email and through the internal claims system. Solves the assigned claims in compliance with established time and quality standards according to the specific business lines. Documents in detail all interactions with customers and the result. Informs customers by phone and letter status and resolution of claims. Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc. Education: Completed Bachelor's Degree from an accredited University. Experience: At least two years related experience in customer service. Other qualifications: Proficiency in English and Spanish, oral and written, with excellent writing skills in both languages. Ability to work under pressure, multiple tasks simultaneously and meet deadlines in the work plan. Excellent interpersonal skills, teamwork and communication with people from different areas and levels in the organization. Ability to work strictly confidential information. Mastery and application of techniques or skills of managing computers and applications such as Excel, Word, and Outlook. Excellent communication skills and good dealings with clients (external and internal)/ Wide Knowledge in all the products that are worked in Popular. Competencies: Accountability Analytical Discipline Business Excellence Change Agent Character Collaboration & Teamwork Customer Centric Self-Development Popular an Equal Employment Opportunity Employer SDL2017