The key responsibilities of the role include: Manages a Lobby banking team, servicing clients with a full range of banking products and services. Conducts the performance management process, career development guidance, provides input for hiring and disciplinary actions, and provides hands-on training to staff. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. Understands the business model and all products and services and engages appropriate business unit subject matter experts to explore potential opportunities with the client. Provides maintenance and holistic advice on assigned relationships by cross selling and identifying client needs. Oversees the execution and/or submission of daily client account servicing activities within appropriate time frames, including but not limited to funds transfers, opening and closing accounts, account maintenance, imaging of documents, and researching of client issues. Manager completes client servicing activities as applicable. Serves as primary contact for sensitive clients on a full range of banking services. Proactively communicates and escalates issues with relationship management and National Client Support Services Team Leaders as appropriate to obtain necessary information to properly resolve the request. Fully understands and enforces adherence to all policies, procedures and compliance guidelines to ensure mitigation of risk and promptly escalates any issues and/or concerns to management. Demonstrates expertise and provides direction to banking partners in the day to day operations of a banking office. Monitors and verifies account setup, maintenance and service for accuracy and completeness. Periodically reviews work for accuracy, ensuring that performance adheres to current standards, policies and procedures. Communicates to staff and management errors uncovered or processes in need of improvement. Maintains a strong knowledge of the various business applications critical to client and account servicing, including on-line tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing. Monitoring and completion of daily, monthly, quarterly and annual audits as well as operational activities and reports, such as Aged Overdrafts, Check Referrals, Audit Checklists, Documentation Deficiencies, Office Differences, Limit Violations, etc. Assumes selective administrative assignments; participates and directs project oriented tasks, as directed by unit manager. Liaison for security issues as well as working with external vendors related to office issues. May also be required to assist vendors and/or consultants with system related issues Ensure tasks related to BCP and Life Safety are current for the office. (i.e. Call Trees updated, Fire Alarm Testing) May have direct interaction with committees and/or Senior Management Able to serve as a key subject matter expert and mentor to other more junior level employees More technically sound in area of expertise and has broader knowledge of other areas Delivers a work product that requires less revision Able to facilitate discussions and reach decisions Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff The successful candidate will benefit from having: Minimum 5 Years of related experience Knowledge of banking operations, products and services, acquired through related work experience is preferred Knowledge of federal regulations and banking guidelines, usually acquired through related work experience or formal training Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow Ability to think critically and work well independently and as part of a team Strong verbal and written communication skills• Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world's most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands. We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. As of December 31, 2018, Northern Trust Corporation had: $10.1 trillion in assets under custody/administration $7.6 trillion in assets under custody $1.1 trillion in assets under management $132 billion in banking assets SDL2017
