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A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:
General Description
Successfully leads all aspects of designated projects to ensure that goals or objectives of projects are accomplished within established time frame and funding parameters.
Essential Duties and Responsibilities
Responsible for leading the execution of process improvements projects throughout the Mortgage Servicing operation, as well as other activities to promote a culture focused on continuous processes optimization that simplifies the processes of our internal and external customers. Understand the current business needs and develop strategies to provide solutions focused on achieving the established objectives. Analyze the data using quantitative methods to facilitate the analysis and the identification of process improvements solutions. Responsible of providing support to business units in the sustainability of completed process improvements projects (including but not limited to defining the appropriate indicators to monitor sustainability of improvements) and to promote a continuous improvement mindset. Participate in the development of procedures and users’ manuals that will support the sustainability of completed projects. Ability to work with cross-functional teams, promote teamwork and facilitate the communication between consultants, support teams and business units. Prepare trainings and corporate presentations to an audience of 10 or more participants.
Education
Bachelor's or Master’s Degree in Industrial Engineer, Operational Management, or Business and Statistics combined.
Experience
At least 2 years of related experience in process optimization and/or management of multiple projects.
Certifications / Licenses
PMP
Lean Six Sigma - Green Belt
Lean Six Sigma - Black Belt
Other Qualifications
Excellent leadership skills. Ability to work with cross-functional teams. Excellent analytical skills to evaluate processes using statistical analysis. Knowledgeable in LEAN, Six Sigma and other continuous improvement methodologies. Ability to work under pressure and meet established deadlines. Proficient in the use of MS Office: Excel, Word, PowerPoint, Project, Visio and Outlook. Excellent communication skills verbal and written in English and Spanish.
Competencies
Accountability
Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character
Additional Information
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important:
The candidate must provide evidence of academic preparation or courses related to the published job.
We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
Popular Inc., is an Equal Opportunity Employer
Learn more about us at
www.popular.com
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www.jobs.popular.com
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Lean Six Sigma, Statistics, Six Sigma, Six Sigma Black Belt, Management, Data
