Part Time Opportunity 13; 13; Work Schedule 13;
: Monday through Friday 10:00 am to 2:00 pm, rotating Saturdays, or,
: Monday through Friday 12:30 pm to 4:30 pm, rotating Saturdays
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General Description 13;
Interact with customers to provide them with information in response to their inquiries ensuring that customers receive the best service possible. Research and resolve their service:related problems in an accurate and promptly manner.
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Essential Duties and Responsibilities 13;
Provide exceptional customer service by responding to all walk:in customer service requests, customer calls, customer emails and written correspondences. Build rapport with each customer. Actively listen to customers requests and inquires. Identify and assess customers needs to achieve satisfaction. Retain customers who inquire about canceling products or services through open listening, negotiation and policy review. Document in detail all interactions with customers. Provide customer education on product and services. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Adjusts complaints concerning charges or service rendered, referring complaints of service failures to designated departments for investigation. Follow communication procedures, guidelines and policies.
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Education 13;
+ 60 Bachelors degree credits approved 13;
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Experience 13;
Two (2) years or more of related experience.
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Other Qualifications 13;
:Excellent customer service skills, including telephone skills and telephone etiquette.
:Computer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point etc.).
:Detail oriented with analytical skills.
:Excellent oral and written communication skills in English and Spanish.
:Must have an excellent disposition and be customer service:oriented
:Ability to establish priorities and to work with multiple tasks simultaneously
:Ability to work under pressure and with a sense of urgency
:Ability to work with a team and collaborate with others to accomplish common goals
:Excellent interpersonal and communication skills towards customers and coworkers
:This position requires working sitting down and using telephone equipment 13;
Competencies 13;
Accountability 13;
Analytical Discipline 13;
Collaboration and Teamwork 13;
Change Agent 13;
Customer Centric 13;
Self Development 13;
Business Excellence 13;
Character 13;
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Popular an Equal Employment Opportunity Employer
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