Support Analyst

Support Analyst (Contract) Puerto Rico Bluehawk Consulting is seeking a Support Analyst to monitor custom applications, systems and services to identify issues and provide email and/or phone support to team and/or customer base. Role Overview Providing prompt replies to all incoming communications effectively in email, on the phone, and/or in person Responsibilities Driving Problems to resolution or escalate to the security team for resolution Troubleshooting issues within tools, systems and/or process Identifying opportunities to improve processs and/or tools to ensure highest level of resolution quality Providing process doucmentation as needed Strategy planning & business value add: Exercises judgment and discretion

Ciudad: humacao