Do you choose amazing experiences over things? Do you love to catch waves? If so, we’d like to talk with you about becoming part Watersport Tour & Store Team. We’re looking for someone who has top-notch organizational, phone, grammar and computer skills, as well as an inherent desire to ensure that any project they work on succeeds.Responsibilities: Coordinate manifest of daily tours with tour guides & store personnel.Train, evaluate and asses staff in order to maximize customers experience....
Do you choose amazing experiences over things? Do you love to catch waves? If so, we’d like to talk with you about becoming part Watersport Tour & Store Team. We’re looking for someone who has top-notch organizational, phone, grammar and computer skills, as well as an inherent desire to ensure that any project they work on succeeds.Responsibilities: Coordinate manifest of daily tours with tour guides & store personnel.Train, evaluate and asses staff in order to maximize customers experience.Oversee watersport equipment handling, maintenance, repair, re-stocking, ordering & receiving.Daily contact with guides, hoteliers, transportation companies and others with whom we interact to run our tours.Researching ways to improve/add value to our tours and guest experience.Building strong relationships with clients, partners, and customers.Maintaining up-to-date information on all tour related expenses.Collaborating with Sales, Guest Services, Marketing and other members of our team. Acting as a Team Leader and resource to our tour operations.Contact with suppliers and representatives.Collaborating with Sales, Guest Services, Marketing and other members of our team.Managing and motivating the team to increase sales to ensure efficiency and to deliver the highest standard of customer service. Managing stock levels and contributing to Head Office decision-making regarding stock control.Analyzing sales figures/conversion rates and forecasting future sales volumes to maximize profits.Analyzing and interpreting trends (in seasonal activity, turnover etc.) to facilitate planning. Maintaining awareness of market trends in the retail industry, understanding/monitoring forthcoming customer initiatives, monitoring competitors.Dealing with team issues, such as interviewing potential staff and providing or organizing training and development.Updating team members on business performance, new initiatives etc.Helping to generate sales on a day-to-day basis by leading, motivating and developing the team.Ensuring standards for quality, customer service and health and safety are met.Responding to customer complaints and comments.Promoting the store locally by liaising with local schools, newspapers and the community in general.Contributing to coordinate special promotions, displays and events. Initiating changes to improve business and profitabilityThe assets you need to be a Tour Operations CoordinatorBachelor's degree plus a minimum of 2+ years of experience in tourism, tour operations, operations or related field and Minimum of 1+ years of experience in Retail.Self-starter with exceptional organizational skills and the ability to multi-task and meet deadlinesExcellent analytical and problem-solving skillsExperience in building/following budgetsSuperior written and oral communication skillsProven ability to work independently as well as part of a teamA great attitude and work ethicGreat Knowledge of the local surfing industry, SUP or watersports in general.Must be fully bilingual
Ciudad: loiza
