Adjuster

JOIN OUR TEAM!

A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:

Full Time Position

Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.

Duties and Responsibilities

Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows-up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer, update demographic information, and status of collection efforts. Traces customer to new address by inquiring at post office and other locations.

Education

+ 60 Bachelor's degree credits approved
Experience

At least one year of related experience in collections or customer service.

Competencies

Accountability
Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character
Important:
The candidate must provide evidence of academic preparation or courses related to the published job.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

Popular Inc., is an Equal Opportunity Employer

Learn more about us at
www.popular.com
and keep updated with our latest job postings at
www.jobs.popular.com
.

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Customer Service