Administrative Officer

General Description Plans, manages and controls the operational phase of a support or business unit. Supports management by analyzing and coordinating office services such as budget preparation and control, equipment utilization, records control, and special management studies. Analyzes, develops and recommends new procedures. Essential Duties and Responsibilities Identifies administrative needs and develops appropriate solutions or recommendations. Serve as a liaison within units to improve efficiency, service quality and performance standards. Manage daily operations of PBS, providing direction to the 23 Advisors, 14 Area Managers and staff of the PBS Service Center in all matters associated with PBS, which includes analysis and resolution of claims of financial results, support with CRM platforms, Salesforce, Sharepoint, Branch services, materials, business cards, etc. Review and keep records of PBS processes associated with the financial results, which includes the management of the Month-End Monthly Cycle (Certification of Data Entry in CRM, Publication / Certification of Financial Results, Analysis of Adjustment Requests, monitoring of entries in CRM, PBS Incentives, quarterly dashboards vs quarterly and annual objectives, payments in zap; among others. Collaborate with the management of internal awareness initiatives of Premium Banking Services and with the maintenance of the content of the PBS page in Sharepoint, TeleBanco Online, Branch Services and CRM. Minimum Education Bachelor's Degree in Business Administration Experience Knowledge of banking laws and regulations; Retail, Automobile, Mortgage Consumer Lending and Leasing products and services; branch operations, preferred. At least 1 years of experience in call center environment, preferably Competencies Accountability Analytical Discipline Collaboration & Teamwork Change Agent Customer Centric Self Development Business Excellence Character SDL2017