Full Time Opportunity General Description Administers, coordinates, manages and supports the assigned application or applications to ensure the correct performance.
Essential Duties and Responsibilities
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Responsible for administering the applications assigned.
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Manage recurring procedures and validate application usability and monitor system stability, ensuring that all operational tasks run error:free and application performance is optimal.
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Maintain documentations of all procedures managed in the application up to date.
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Collaborate in the coordination of annual schedule for the assigned applications.
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Support analysis request and investigation.
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Manage incidents to ensure all incidents are analyzed, diagnosed, reported, communicated to stakeholders and documented. Recommend new controls to avoid incidents.
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Manage Release Management/System enhancement process and coordinate release schedules.
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Establish planning and execution of tests, usability and certification of application releases and changes.
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Confirm Evertec recommendations are effective and meet BU needs.
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Ensure inclusion and integration of other applications that may impact owned application performances.
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Manage ad:hoc requests of the applications in charge.
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Support new projects' development.
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Support project documentation procedures, identifying requirements, risks and quality parameters.
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Manage efficiency in tasks; assisting in client's requests, estimating cost and time.
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Establish planning and execution of tests, usability and certification of application releases and changes.
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Prepare and conduct training programs for application deployments and upgrades, if necessary.
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Ensure compliance with BPPR policies.
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Ensure that time frames are met according to all requirements.
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Manage customers' complaints.
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Train users and support units in current systems functionalities.
Education
Bachelors Degree in Computer Science, Information Systems, or related fields.
Experience
Two years of experience administering applications or as a Subject Matter Expert (SME) of commercial platform.
Other Qualifications
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Bilingual : Strong English and Spanish communication skills are a must.
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Strong customer service and problem solving skills
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Able to manage multiple stakeholders
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Willingness to work long hours as needed, including overnight shits
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Willingness to learn about new systems and procedures
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Willing to work extended hours and weekends (including overnight shifts).
Competencies
Accountability
Analytical Discipline
Business Excellence
Change Agent
Character
Collaboration and Teamwork
Self Developement
Customer Centric
Popular Inc., is an Equal Opportunity Employer
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