Full Time Opportunity 13; 13; General Description 13;
Administers, coordinates, manages and supports the assigned application or applications to ensure the correct performance.
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Essential Duties and Responsibilities 13;
Responsible for administering the applications assigned.
Manage recurring procedures and validate application usability and monitor system stability, ensuring that all operational tasks run error:free and application performance is optimal.
Maintain documentations of all procedures managed in the application up to date.
Collaborate in the coordination of annual schedule for the assigned applications.
Support analysis request and investigation.
Manage incidents to ensure all incidents are analyzed, diagnosed, reported, communicated to stakeholders and documented. Recommend new controls to avoid incidents.
Manage Release Management/System enhancement process and coordinate release schedules.
Establish planning and execution of tests, usability and certification of application releases and changes.
Confirm Evertec recommendations are effective and meet BU needs.
Ensure inclusion and integration of other applications that may impact owned application performances.
Manage ad:hoc requests of the applications in charge.
Support new projects development.
Support project documentation procedures, identifying requirements, risks and quality parameters.
Manage efficiency in tasks; assisting in clients requests, estimating cost and time.
Establish planning and execution of tests, usability and certification of application releases and changes.
Prepare and conduct training programs for application deployments and upgrades, if necessary.
Ensure compliance with BPPR policies.
Ensure that time frames are met according to all requirements.
Manage customers complaints.
Train users and support units in current systems functionalities.
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Minimum Education 13;
Bachelors Degree in Computer Science or Information Systems 13;
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Experience 13;
Two years of experience administering applications or as a Subject Matter Expert (SME) in digitalization, claims, ticketing or administration applications/platforms (i.e. Onbase, Documentum, Fortis, Global, PCAS, among others).
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Competencies 13;
Accountability 13;
Analytical Discipline 13;
Business Excellence 13;
Change Agent 13;
Character 13;
Collaboration and Teamwork 13;
Customer Centric 13;
Self Development 13;
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Popular Inc., is an Equal Opportunity Employer
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