At
Popular,
we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.
Come and join our community!
General Description
Administers, coordinates, monitor, manages and supports the assigned application or applications to ensure the correct performance.
Essential Duties and Responsibilities
Daily assign new, change and inactive permission to applicable users.
Daily monitor user database to ensure quality of the data.
Manage user certifications process to ensure the correct permission in each user profile.
Responsible for administering the applications assigned.
Monitor system stability, ensuring that all operational tasks run error-free and application performance is optimal.
Manage recurring procedures of the applications in charge.
Support analysis request and investigation.
Manage reports and audits requirements to the assigned applications.
Manage incidents to ensure incidents are reported, documented and solve.
Ensure each incident is analyzed, diagnosed and root cause is found. Recommend new controls to avoid incidents.
Ensure communication with all BU and Operational Teams affected.
Report the issue, status and diagnosis.
Communicate releases enhancement to internal users.
Ensure that SLA are met according to all requirements.
Testing collaboration with the lead of other modules in the system.
Monitor to ensure integration require with our ERP system for some process.
Support in new projects development and testing.
Assisting internal and external users in current systems functionalities.
Ensure compliance with BPPR policies. Customer Service manages users’ complaints.
Minimum Education
Bachelor's Degree in Computer Science or Information Systems
Experience
At least two years of related experience.
Certifications / Licenses
No certifications or license needed.
Competencies
Accountability
Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character
Additional Information
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important:
The candidate must provide evidence of academic preparation or courses related to the published job.
If you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing
**********
,. This email inbox is monitored for reasonable accommodation requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations, Any other correspondece will not receive a response.
As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
.
Popular Inc., is an Equal Opportunity Employer
Learn more about us at
www.popular.com
and keep updated with our latest job postings at
www.jobs.popular.com
.
Connect with us!
LinkedIn
|
Facebook
|
Twitter
|
Instagram
Job Segment:
Sales Consultant, Sales
