Job Description Associate Network Technician One to two years of experience as a Network Technician. May support a site or central operations team. Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation. Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout. Support other network personnel as required with the installation/modification of network infrastructure and components. Support during off-hours and weekends may be required for maintenance windows and break/fix. Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. May perform first- and/or second-level problem determination first level is help desk. Interfaces with users and/or network vendors. Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair. Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done. Ensure compliance with standard IT security rules and regulations Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including: § Logically configure network switches and tools/testing devices. § Complete patching of circuits into switches. § Perform network closet clean-up, switch port optimization, and survey work as needed. § Operate network test equipment (layer 1-3). § Monitor and take appropriate action from network alerts generated from management tools. § Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests). § Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements. § Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk. § Administer network asset tool to help assist in data integrity. § Administer network drawings and documentation tools.
Ciudad: aguadilla
