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A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:
Full Time Opportunity
General Description
Functional subject matter expert towards our Sales, Marketing and Service Departments, users, and Senior Management.
Essential Duties and Responsibilities
Active consulting, guiding and influencing of business stakeholders.
Support business cases and influence key decision makers (on IT and business side)
Collaborate with management on roadmaps and represent the business unit’s stakeholders
Adoption and Training Strategy
Implementation of prototypes and proof of concepts, leading design sessions as well as organization and executing of sprints
Conceptualization, design, and implementation of new solutions
Understand business problems and articulate systems solution design to technical and non-technical audience such as senior management and relate to a business problem
End user communication
Conduct User Group Meetings
Additional Essential Duties and Responsibilities
End user communication
Conduct User Group Meetings
Continuous Improvement
Power Users Advocate
Defines KPIs and track
Liaison with Internal teams such as IT Vendor Management, Info Sec and Risk Management users
Liaison with Partners
Vendor Management
Aggregates KPIs / reports to create Salesforce Program Reporting
Tracks, verifies, approves budget, and ensure compliance with approved contract.
Minimum Education
Bachelor's or Master Degree in
Computer Science, Business Administration, Information Systems or other relevant field.
Experience
3+ years hands-on relevant SalesForce experience
Functional expertise in Salesforce in Sales, Service and/or Financial Cloud
Demonstrated leadership in joint application design sessions and agile projects
Strong business acumen with ability to translate business requirements into SalesForce solutions
Ability to fluently speak, read and write English and Spanish
Competencies
Analytical Discipline
Business Excellence
Change Agent
Character
Collaboration & Teamwork
Customer Centric
Self Development
Accountability
Additional Information
Important:
The candidate must provide evidence of academic preparation or courses related to the published job.
As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
Popular Inc., is an Equal Opportunity Employer
Learn more about us at
www.popular.com
and keep updated with our latest job postings at
www.jobs.popular.com
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