Call Center - Sales

Descripción del Empleo:
Provide fluent Bilingual customer service support (oral, written and read)

Receive inbound calls from customers providing quality customer service on every call

Answer customer questions, as well as question customers to obtain full understanding of what information is being requested

Accurately and efficiently execute the customer’s request

Take initiative and seek out up-selling opportunities on each call

Recognize and manage assertive customer calls

Manage length of calls to maintain customer specific metric requirements
Requisitos:
Fully Bilingual: English: Primary Language - as the majority of the calls handled will be in English

Excellent?Customer Service Skills

Excellent Sales Skills

Computer skills -?Internet, including knowledge of Microsoft Office

Excellent?Typing Skills

Ability to learn new software programs and customer products

Pleasant telephone voice that conveys sincerity and confidence

Good written and oral communication skills

Good organizational and multi-tasking skills

Ability to remain interested and focused when repeating information

Ability to think quickly and respond to complaints smoothly and tactfully

Ability to work independently or as part of a team

Ability to persuade and convince clients on the best options.