Call Center Supervisor

Descripción del Empleo:
Excellent opportunity for regular employment. We are en equal opportunity employer, located in the Guaynabo area.

The Call Center Supervisor provides supervision to the Customer Service Representatives, including primarily Customer Service Representatives. The employee is responsible for the implementation of training and development programs, quality indicators and performance evaluations for all the personnel under his/her supervision.
Requisitos:
1. Bachelor’s degree in Business, Social Sciences or Health Services;
2. Minimum of one (1) year of experience in supervision;
3. Two (2) years of experience as Customer Service Representative;
4. Hands on experience working with Excel, Power Point, Office, among others;
5. Fully Bilingual (English and Spanish);
6. Excellent communication skills (spoken, written and reading).