Call Center Supervisor (Healthcare)

Full Job Description

Wipro Technologies, a leading global information technology, consulting and business process services company is looking acall center supervisor/team leaderfor Puerto Rico with experience inHEALTHCAREarea
Requirements:
Bilingual (Spanish & English)
High school diploma or Bachelor degree
2 years experience as Supervisor in aCALL CENTER (no other areas instead)
2 years in Healthcare experience
Live in Puerto Rico

Responsibilities:
Supervisors must have the experience of Customer service inbound and outbound calls.
They must maintain the ability to assist on the phone if needed for escalations or support staff as per requirement.
Manage the day-to-day activities of Agents
Coach and update Agents via calibrations, one on ones, huddles, team meetings, etc.
Drive high-performance, compliance and consumer experience standards and outcomes
Recommend changes when necessary
Assist in the implementation of new processes
Collaborate actively with internal and external clients
Knowledge of MS Office
Demonstrate knowledge of the business and applicable operational platforms
Support the learning environment
Apply knowledge of curriculum topic objectives
Demonstrate the ability to effectively coach training objectives
Demonstrate effective communication skills

WBP_CSR
Job Type: Full-time
Salary: $35,000.00 - $46,000.00 per year
Experience:
Call Center: 2 years (Required)
Call Center supervisor: 2 years (Required)
US payer (healthcare sector): 2 years (Required)

Location:
Puerto Rico (Required)

Language:
FluentEnglish (Required)
Fluent Spanish (Preferred)