Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business Our Claims professionals support AIG policyholders through some of the most trying times in their lives. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship while mitigating unnecessary costs. AIG manages claims using a wealth of knowledge about risks, business practices, and legal and regulatory issues.
About the roleWhat you need to know:The Complex Claims Adjuster - NAC Accounts serves as a liaison between Third Party Administrators (TPAs), local AIG claims teams and Network Partners across Latin America and the Caribbean to meet operational, financial, and service requirements for NAC Accounts (American Express, Mastercard and VISA accounts).
This role provides guidance and enforces standards to achieve consistent results and adherence to AIG best practices.
As a Travel Claims Adjuster at AIG you will act with speed, composure, and knowledge to solve problems and lead TPAs in all aspects of the claims handling process. Although the position is based in Puerto Rico, you will oversee claims for all LAC territories. Some of the key responsibilities associate to the role are:
Monitoring and enforcing an effective and efficient claims management process.Ensuring TPAs adhere to claims handling guidelines, comply with local rules/regulations applicable to the corresponding territory, and meet agreed SLAs and deliverables.Addressing TPA inquiries to guarantee consistency in policy interpretation and application.Reviewing and approving cases exceeding Third Party Administrators' authority limits. Hands-on involvement and monitoring of Accidental Death claims.Coordinating and overseeing SIU investigations and recovery efforts.Identifying and seeking clearance from AIG Compliance for cases involving sanctioned countries.Reviewing and processing TPA invoices in a timely and accurate manner, including monthly replenishment of escrow account for Mastercard program.Analyzing data and providing reports to stakeholders as required. What we're looking for:Bachelor's Degree preferred or equivalent with relevant experience.This position suits candidates with some experience as claims adjuster.Experience managing Travel claims is a must.Must be a licensed Claims Adjuster by the Insurance Commissioner's Office in Puerto Rico. Experience working with Third Party Administrators is strongly preferred. Skills: Must possess clear and professional verbal and written communication abilities in both Spanish and English. Strong technical claims competence and policy interpretation skills.Analytical and decision-making mind with in-depth knowledge of Travel claim concepts, practices, and techniques.Must have a strong orientation to problem solving and sense of urgency.Good time management skills – ability to manage and prioritize tasks.Ability to convey clear messages to internal and external stakeholders.Must be able to work in a high pace, team-oriented environment.Intermediate knowledge of Microsoft O365 products (mainly Excel, Outlook and PowerPoint). A look at our Benefits We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to ******. Reasonable accommodations will be determined on a case-by-case basis. Functional Area:
CL - Claims
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
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