Community Marketing Agent Greeter - Wyndham Destinations - Mall Of San Juan, San Juan Pr

Wyndham Destinations is the world's largest vacation ownership company with an impressive list of 200 world-renowned destinations and access to 4,000 other properties around the world. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Summary: The Community Marketing Agent Greeter is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Community Marketing Agents to register guests in and out of the resort and to PBX as needed; while enhancing the overall guest experience with exceptional service. Position Description: Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times. Answer telephones/PBX and direct calls utilizing proper etiquette. Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints. Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner. Provide guest with information on local hot spots and activities. Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in. Qualifications Minimum Requirements and Qualifications: High School diploma or equivalent Knowledge of front desk operations a plus Reservation software training Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills Minimum of one year of successful customer service experience in a hospitality/hotel environment. Vacation ownership experience preferred. Full availability required including nights, weekends and holidays Recently viewed jobs Recently viewed jobs Community Marketing Agent Greeter - Wyndham Destinations - Mall of San Juan, San Juan PR Rio Grande, Puerto Rico United States Welcome Center Agent - Harrah's Las Vegas, Nevada United States SDL2017