Computer Tech-Junior Level

Duties/Tasks and Responsibilities •The work schedule will be from Monday to Friday from 10:00 PM to 06:30 AM.•Serve as an escalation point providing technical assistance to client base•Respond to user requests for service and determine nature of support needed•Resolve problems for clients via telephone, email, chat, and web sessions•Investigate error messages and provide guidance to clients and internal users•Configure, maintain and answer inquiries regarding computer software and hardware operations•Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities•Utilize and write documentation through tools provided in the Knowledge Base and other resources•Research technical issues and problems using all available resources including other staff, Knowledge Base, documentation, and Internet where appropriate.Requisitos:Required Skills •The technician must be able to perform rotating shifts.•Asociate degree and a minimum of 1 year of related experience or equivalent.•CompTIA A+ certification will help•ITIL V3 Foundation will help•Excellent phone handling skills•Good command of written & oral communication (in the English Language)•Experience working in a service desk environment •some help desk Tier will be good•Competency in MS Office Suite 2010/2013 and Office 365•Competency in call center tracking tools•Customer service orientation and/or prior customer service trainingNetwork product Install, Configure, and de-Install.