Contact Representative Msp *Cadre Nte 5 Years* **Bilingual Spanish** (Contact Representative Management Trainee)

Summary WHAT IS THEWAGE & INVESTMENTDIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments. See Other Information for Locations Responsibilities WHAT DOES AFRONT LINE MANAGERDO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments. As aFront LineManager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel, or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes, and/or to increase the quality of the work directed. Selectees will be part of the Frontline Manager Trainee CADRENTE 5 years. CADRE members will be placed in a temporary position on an as-needed basis. Membership in the CADRE is not a guarantee of placement in an assignment. CADRE membership is for a designated term of (5 years). You will remain in your home position and grade until an assignment becomes available and is offered to you. You will be returned to your home position and grade upon completion of each assignment. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at. Travel Required Not required Supervisory status Yes Promotion Potential 08