Customer Service

Overview:
Responsible for intermediate level clerical duties that assist in the operational function of the service centers. Performs a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial. May also perform some of the duties assigned to SC Administration Specialists I or III, however, the duties below comprise the majority (the highest percentage when compared to other duties) of daily work.

Responsibilities:
What you’ll do on a typical day

Responds to calls or contacts customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), driver collects, tracing, problems, or rating information.
Researches and answers requests for information from internal customers or other service centers.
Calls and schedules delivery appointments
Assists drivers with pick-up or delivery problems
Calculates hours worked and Linehaul miles. Compiles driver hours of service and completes driver log summaries
Assists with generating manifests and closing loads. Enters closed, dispatched, and arrived loads into the computer
Provides clerical support to the service center Account Managers, Account Executives, or Senior Account Executives
Makes follow-up calls to customers as requested. Maintains the sales appointment schedule and maintains a list of sales leads
Keys pay data into the payroll system
Assists the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
Coordinates new hire orientation
Assists with Service Center training efforts by scheduling classes or ordering supplies

Qualifications:
Here are the key things you will need to have

A High School Diploma or GED
6 months of related experience and/or previous office experience
Must have strong customer relations skills to communicate effectively with internal and external customers
Ability to manage multiple tasks with interruption

Must have computer skills and be familiar with Microsoft Office applications

Benefits:
Here are some of the perks you’ll get as a full time member of our team:

Competitive pay
Career Progression
Job stability (We’ve never had a lay off)
Health, Dental & Vision Benefits
Short Term & Long Term Disability
Flex and Health Spending Accounts
Company matching 401(k) retirement plan
Wellness Program
Paid time off, including 8 paid holidays