Customer Service/ Product Support

Serves as a backup for Support team and Reception, especially during high season, making sure all phone calls are attended and that client complaints, inquiries or doubts are resolved
Responsibilities:
Respond phone calls from our PBX system and document them in CRM.
Delegate cases to team and ensure case is resolved.
Give follow-up calls to clients to indicate status and document information.
Monitor department emails received from clients.
Reply Taxmania’s support tickets.

Personal Skills:
Customer- oriented
Computer literate (Windows, Outlook)
Positive attitude and active listener
Team player
Multitasking
Communication skills; oral and written (including grammar)Bilingual in English and Spanish (Required)
Education Background: Associate’s Degree in any field, but, preferably in Information Systems or Computer Science.

Required knowledge or experience:
PBX phone system
Customer service experience (1-year minimum)

Job Type: Full-time
Salary: $10.00 to $10.50 /hour
Job Type: Full-time
Salary: $10.00 /hour
Experience:
Technical Support: 1 year (Required)
Customer Service: 1 year (Required)

Education:
Bachelor's (Required)

Language:
English (Required)