Customer Service Representative ( Call Center) & Data Entry Specialist

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment. Staff Management is hiring Experienced-Fully Bilingual Call Center representatives to join our operations at our Metro Office Park location in Guaynabo, PR. This is a full time position, where availability is a must. We are seeking responsible, organized, team-oriented candidates to manage customer accounts, and respond to customer concerns via phone calls. Industry: Customer Service/Call Center. Duties: Manage large amounts of inbound and outbound calls in a timely manner Identify customers¿ needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets . Employment Types: Full Time, Part Time, Long Term. Work Location: Gila / Guaynabo, Metro Office Park Suite 106 Lot 3, Street 1, Guaynabo, PR 00968. Job Types: Call Center, Customer Service Rep. Shifts: All Shifts. Attributes: Drug Test, Must be at least 18 years old. Benefits: Paid Training, Weekly paychecks, Paid Sick Leave, Paid Time Off. Lifting Requirements: Able to Lift 20 pounds. Education Required: Associates Degree. Starting Wage: $8.00. Pay Rate: Hourly. Required Skills: Fully Bilingual ( Must be able to hold a conversation with a client in English) . Customer Service Experience ( More than 1 year of experience in Customer Service). Good Domain of Computer¿s . Good Domain of the Keyboard ( Able to type at least 40 word per minute). Knowledge of Excel, Word & Outlook. Able to process & enter large amount of data into our system. Able to work under pressure. Must be able to work between 7:00 AM-8:00 PM ( Monday ¿ Saturday)