Customer Service Representative

Must be fully fluent in English. Be responsible for the handling incoming client phone inquires and making outbound call to clients to resolve email inquiries. Be able to provide feedback to management regarding necessary changes and updates to policies, procedures, and important customer care issues. Be required to develop and maintains a strong working knowledge related to the wide range of our full service boutique banking products which include brokerage, mutual funds, multi-currency bank accounts, bank cards, and managed money. Provide the highest quality guidance during customer interactions to ensure an exceptional Customer Experience and contributes to the ongoing improvement of the Customer's Experience by constant learning, coaching and modeling quality service during every Customer interaction. Maintain and promote a positive attitude at work while meeting or exceeding specific individual sales and productivity goals. Provides exceptional Customer service related to relatively more complex transactions and client inquiries assisting and training less experienced personnel and team members. Effectively Cross-sell products and services to Customers and to meet their current and future financial needs. Ensures Customer inquiries are handled appropriately, escalating issues when necessary and know when to consult Managers. Ability to showcase maturity and empathy in active listening and understanding customer needs. Education: Bachelor’s degree Experience: Only applicants with a minimum of two (2) year of experience in a financial and banking customer support environment will be considered. Other Specifications: Native English required and candidates with multiple languages are preferred Typing 30 wpm Experience using Microsoft Office products Strong working knowledge of PC-based internet and software applications Competitive salary plus bonuses Health Insurance 2 weeks paid vacation after 1 year A GREAT work environment Salary: $25,000 to $35,000 Job Type: Full-time