Customer Service Representative

Customer Service Representative
Phoenix International Bank in Puerto Rico is seeking an excellent customer service
representative to aid in providing clients a full range of international banking
services.
Duties / Responsibilities:
Responding to and engaging with potential clients
Requesting and Processing client documents
Explaining account functionality to new clients
Customer Service
Dealing with all potential client inquiries and concerns
Responding directly to clients’ needs
Required Experience:
Fluent in English
Prior banking experience preferred
Excellent customer services skills

Location: Santurce, San Juan
Start Date: Mayo 2020
Compensation: Based on Experience
Benefits:
· Two weeks vacation
· Health insurance
Job Type: Full-time
Salary: $12.00 to $14.00 /hour
Experience:
Call Center: 1 year (Preferred)
sales: 1 year (Preferred)
customer service: 1 year (Preferred)

Education:
High school or equivalent (Preferred)

Benefits:
Health insurance
Paid time off

Communication method(s) used:
Email
Phone

Job Duties:
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies

Schedule:
Monday to Friday

Company's website:
https://www.phoenix-bank.com

Company's Facebook page:
https://www.linkedin.com/company/phoenix-international-bank/

Work Remotely:
No