Company Overview Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results' Network Operating Center is co-located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 20,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following: Healthcare Insurance Wireless Telecommunications Financial Services Energy Education Subscriber Based Entertainment Tax Services Retail Cable/MSOVision StatementOur vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.Driven by our \"expect greater\" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people. Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following: Healthcare Insurance Wireless Telecommunications Financial Services Energy Education Subscriber Based Entertainment Tax Services Retail Cable/MSO Position Overview The Results Associate manages Results Clients customers' phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer. Duties and Responsibilities Uses numerous computer workstation applications to supply live responses to customers' needsDocuments customer calls in the database systemAssists customers with functionality and basic troubleshooting of product or account issuesAssists in resolving serious complaints and escalated callsMaintains at a minimum, target levels of performanceMaintains up to date level of product knowledgeMulti Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques Qualifications Must be proficient on computers. Ability to type 25 VMP or moreExcellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntaxArticulate speech, clear and well modulated speaking voiceSuperb listening, probing, negotiation and de-escalation skills neededMust have excellent analytical and troubleshooting expertiseMust be able to accommodate a flexible schedule, as neededCustomer service or support service experienceProficient on computersStrong data entry skillsExcellent customer service skillsExcellent organizational skillsAbility to work in a team environment
