Customer Service Representative

Descripción del Empleo:
Duties include: Greets the public in-person and over the telephone. Performs routine office duties such as routing shipments in PR, tracing, customer service, works with documentation, notification of shipments.
Explains standard department procedures, regulations, rates and services
Processes general office paperwork
Requisitos:
Excellent verbal and written communication skills. Must be Bilingual (Spanish / English). Multi task oriented. Ability to work without direct supervision and follow instructions, attention to detail, proactive and with initiative, high degree of creativity, spontaneity and leadership skills . MS Office domain: Word, Excel, Power Point, Outlook, among others. Bachelor Degree, preferably in Business Administration or Associate Degree * Minimum of 2 years of experience in a similar position and/or training; or equivalent combination of education and experience in the logistic industry working in a Call Center environment, preferable.