Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) As a Desktop Support Specialist, you will be a member of a dynamic team involved with providing technical support and issue resolution to internal and external customers, including users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardwaresoftware inventory checks and stocking of spare parts, as well as more advanced troubleshooting and support.Primary Responsibilities Configure Tablets and Phones for end users Configure and Manage Printers and Fax Machines across the enterprise Remote Control end user devices to trouble shoot and remediate application or OS incidents Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed Follow all escalation procedures according to service level agreement Provide an accurate record of each call in incident management tracking tool Demonstrate a depth and breadth of knowledgeskills in own area and is often able to apply these outside of own function Act as a technical resource to others to resolve problems, issues, errors or related Anticipate customer needs and proactively identifies solutions Plan, prioritize, organize and complete work to meet established objectives ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION Required Qualifications Associate's Degree or equivalent professional experience 2 years of experience with PC operating systems including Windows NT, 2000 and XP 2 years of experience in a customer service role 2 years of Technology Support experience Experience with Networking Principles, Internet Protocol Suite (TCPIP), Local Area Networks (LAN) and Wide Area Networks (WAN) Experience with MS Office (including Word, Excel and PowerPoint) Bilingual ( Spanish English)Preferred Qualifications Bachelor's Degree or higher level of education Information Technology Certifications Microsoft Certified Systems Engineer (MCSE) Computing Technology Industry Association A Certification Certified Information Systems Security Professional (CISSP) Call Center experienceCareers with Optum. Here's the idea. We built an entire organization around one giant objective make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere UnitedHealth Group is an Equal Employment OpportunityAffirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords Desktop support, PC support, IT Support, Windows support, customer service, San Juan, PR, Puerto Rico Job Title Desktop Support Specialist- San Juan, PR Shift Day Job Travel No Business OI Business Operations Family Technology Telecommuter Position No Job Level Individual Contributor Overtime Status Non-exempt Posted Date 1152019 City San Juan State PR Country United States Department Optum Connect
