External Adjuster

Full Time Opportunity 13; 13; General Description 13;

Visits customers with delinquent accounts and attempts to secure payment.
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Essential Duties and Responsibilities 13;

Contacts customers in person to encourage and secure payment of delinquent accounts. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows:up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer and status of collection efforts.
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Minimum Education 13;

+ 60 Bachelors degree credits approved 13;
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Experience 13;

At least one year of related experience in external collections or similar position.
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Other Qualifications 13;

:Ability to identify the clients problems and necessities to offer different alternatives and solutions.
:Excellent interpersonal skills and can work in groups.
:Ability to manage difficult situations with clients.
:Communication skills in both spoken and written English and Spanish.
:Ability to establish priorities and work with multiple tasks at the same time.
:Ability to work under pressure and meet deadlines.
:Flexibility to work extended hours, holidays and travel.
:Customer service skills
:Knowledge of rules and regulations applicable to the collection of money
:Ability to influence others, reach agreements and handle difficult situations with clients 13;

Other Requirements 13;

:Willing to travel to the municipalities of Barranquitas, Coamo and Orocovis.
:Current drivers license must be active.
:Own a vehicle and in good conditions 13;

Competencies 13;

Accountability 13;

Analytical Discipline 13;

Collaboration and Teamwork 13;

Change Agent 13;

Customer Centric 13;

Self Development 13;

Business Excellence 13;

Character 13;
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