Front Desk Ca

The Front Desk CA is ultimately responsible for ensuring a WOW customer service experience and the patient’s adherence to their Chiropractor’s clinical recommendations and AlignLife office policies. This includes coordinating all aspects of the patient experience by managing the patient schedule, office flow, patient files, and active patient payments, and by overseeing internal marketing campaigns. The Front Desk CA consists of two roles, Check-In CA (CICA) and Check-Out CA (COCA), that can be broken out into two positions once the clinic reaches a certain volume of approximately 200 visits/week. Check-In CA is the “Boss of Today”. Their primary focus is always patient flow, scheduled appointments and compliance. Check-In is always ready to receive the incoming patients, and she/he is the time-keeper for the office. Check-In CA is secondary for incoming calls and instrumental in setting the patients expectations for their appointment. Check-Out CA is the “Boss of Tomorrow”. The primary focus is to protect, promote and enforce patient accounts, scheduling, collections, and building patient relationships. The Check-Out CA is primarily responsible for incoming calls, financial agreements, basic insurance questions and strongly closing out the visits during the Initial Visit and all reports. The Check-Out CA is instrumental in working with the Check-In CA and supporting her/him, as well as, being aware of office flow.
Job Type: Full-time
Salary: $15,360.00 to $17,000.00 /year
Experience:
Front Desk: 1 year (Preferred)

Education:
High school or equivalent (Preferred)

Language:
English (Required)

Additional Compensation:
Bonuses

Work Location:
One location

Communication method(s) used:
Email
Phone
In person

This Job Is:
A job for which all ages, including older job seekers, are encouraged to apply

Schedule:
Monday to Friday
Holidays required