Help Desk

Job Description
Support operation of help desk and provide technical assistance and support users for queries and issues related to computer systems, software, hardware, and other infrastructure issues.
JOB DUTIES:
Provide support for employees- in corporate offices, remote users, and production floor across multiple avenues of contact including email, phone, ticketing software, and dial-in support.
Perform scheduled maintenance and upgrades on company desktops, laptops, printers, telephones, and badges.
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Support office products and administer tasks in Office 365
Assess, alert, triage and remediate production outages/incidents.
Install, configure, and maintain desktop and laptop PCs and peripherals such as printers.
Install and configure application and operating system software and upgrades.
Troubleshoot and repair hardware and network connectivity issues.
Remove old equipment and perform data migration to new machines.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalate incidents to other support teams where necessary.
Other duties that may be assigned

JOB SKILLS:
Ability to troubleshoot issues, identify solutions, and appropriately escalate issues.
Excellent organizational skills and ability to multitask in a dynamic and demanding production environment.
Excellent problem solving, communication and interpersonal skills, along with patience, and exceptional customer-service orientation
Provide level I/II support for incoming user service requests/incidents.
Provide level II/III escalation assistance on incoming service requests/incidents
Escalate incidents as necessary and follow issue through to resolution

JOB KNOWLEDGE:
Knowledge of overall system and network configurations, isolate problems, install upgrades, perform maintenance work, and evaluate system usage and performance.
Knowledge of server maintenance
Knowledge of remote support tools and techniques.

Job Type: Full-time
Salary: $9.00 to $11.00 /hour
Experience:
Windows Server: 1 year (Required)
help desk: 2 years (Required)

Education:
Associate (Required)

Benefits:
None

Work Remotely:
Temporarily due to COVID-19