Hotel Reservation Agent

Descripción del Empleo:
The purpose of the Bilingual Customer Service Agent is to provide exceptional fluent multilingual customer service to meet customer and corporate goals in the Hospitality Industry.To provide front line support to customers, achieving and surpassing their expectations. Contribute to personal and team goals maximizing up selling opportunities
Promote a team environment through support and coaching fellow agents.
Call Center: Willing to work 24/7 from Monday to Sunday, Holidays and Weekends.
Receive inbound calls from customers providing quality customer service on every call. Answer customer questions, as well as question customers to obtain full understanding of what information is being requested.Accurately and efficiently execute the customer’s request.Take initiative and seek out up-sell
Requisitos:
SKILLS, KNOWLEDGE AND EXPERIENCE Preferable academic preparation and experience in Hospitality Industry
Fully Bilingual: English: Primary Language - as the majority of the calls handled will be in English
Excellent Customer Service Skills
Computer skills - Internet, including knowledge of Microsoft Office
Excellent Typing Skills
Ability to learn new software programs and customer products
Pleasant telephone voice that conveys sincerity and confidence
Good written and oral communication skills
Good organizational and multi-tasking skills
Ability to remain interested and focused when repeating information
Ability to think quickly and respond to complaints smoothly and tactfully
Ability to work independently or as part of a team