Industrial Engineer

Full Time Opportunity

General Description

Manage the execution of process improvements (system and operational) of the business unit. Proactively evaluate and test solutions which will result in operational efficiencies.

Essential Duties and Responsibilities

Focus on operational efficiencies that will result in an increase in the branch’s, call center, and other Individual Lending Services unit’s profitability. Establish communication with different areas, including the systems group, in order to meet the business’ objectives. Verify, test, analyze and document processes as required.

Education

Bachelor's Degree in Industrial Engineering
Experience

At least two years of related experience in project coordination and/or management; such as having had identified the business’ needs, work plans, budget control, time management, resources distribution, team management, and making reports. Preferably, have the Project Management certification (PMP) and experience or courses in Lean/Six Sigma philosophy.

Other Qualifications

Proficient knowledge on process efficiency tools and methodologies such as design thinking, lean, agile, six sigma, customer journey mapping, and analytics.

Capability to build effective teams and promote integration and inclusion, encourage collaboration and effective conflict resolution.

Proficiency in written and oral English/Spanish language

Communication and Collaboration skillset

Customer Centric mentality

Demonstrate accountability

Change agent

Project Management skills

Strong analytical and problem-solving skills through careful and systematic evaluation of information, possible alternatives and consequences.

Detail oriented with the ability to multi-task.

Proficient in the use of technology for data analysis.

Competencies

Accountability
Analytical Discipline
Collaboration & Teamwork
Customer Centric
Change Agent
Self Development
Character
Business Excellence
Popular Inc., is an Equal Opportunity Employer

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Lean Six Sigma, Data Analyst, Call Center, Six Sigma, Management, Data, Customer Service