Job Description
About VA Claim Pros:
At VA Claim Pros, we help Fight for Veteran Benefits every day. Are you in the business of changing people’s lives? Do you want to help Veterans achieve the disability benefits they have rightfully earned? If so, we want you to join our team at VA Claim Pros, LLC. Our mission is to improve the lives of Veterans by providing expert medical consulting services to optimize their disability benefits. We need passionate, dedicated team members to assist in improving the quality of life for our Veterans.
This position is TEMPORARILY remote due to COVID-19. Once the executive decision is made to return to our office space, you will be required to report to the physical location. We are also mandating remote employees have a minimum internet speed of 10 Download/5 Upload to be eligible for hire.
Job Summary:
We are searching for a polite, professional ISR employee to work closely with other team members to provide outstanding service to our nations veterans by answering questions regarding their disability compensation. The The ISR may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each veteran. They will listen to clients to understand the reason for their call, address all questions in a professional manner and provide an accurate and efficient response. To be a successful ISR, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. If you are excited about taking your skills to the next level in an innovative environment at a fast-growing company, this job is for you!
Essential Duties and Responsibilities:
Responsible for handling intro calls of veterans and providing a positive experience for them
Follow up on important documents needed
Track cases to strategy department
Assists in other functions as needed
Required Skills and Competencies:
High School Diploma or equivalent
Exceptional customer service, active listening, and verbal and written communication skills
Understanding of company products, services, and policies
Proficiency with computers, Microsoft Word, Excel and PDF; especially with CRM software.
Strong time management and decision-making skills
Adaptability and accountability
Proficiency in the English language is a MUST. Speaking and writing skills must be above average
Required Licenses, Certifications, or other Requirements:
N/A
Required Education & Experience:
Customer Service background preferred
Travel Required:None
Other: While performing the duties of this job, the employee is regularly required to talk and hear. Longer work hours, evening hours, and holiday work may be necessary to support operating requirements.
VA Claims Pros is an Equal Opportunity Employer. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
Job Type: Full-time
Salary: $8.00 /hour
Job Type: Full-time
Salary: $8.00 /hour
Benefits:
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Language:
English (Required)
Work Location:
One location
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
This Job Is:
A job for which military experienced candidates are encouraged to apply
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
Schedule:
Monday to Friday
Work Remotely:
Temporarily due to COVID-19
