Internal Collector

Key Responsibilities
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Manage customers on the shutdown report
Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics

Required Skills
1-4 years High Volume corporate Collections experience.
Knowledge of Billing and Collections procedures
Strong attention to detail, goal oriented
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities

Job Type: Full-time
Tipo de puesto: Tiempo completo, Temporal
Salario: $9.00 /hora
Job Type: Full-time
Salary: $9.00 /hour
Experience:
Collections: 1 year (Required)
Call Center: 1 year (Required)

Education:
Associate (Required)

Language:
Advance English (Required)