It Help Desk

• Provide number for escalated problem tickets.• Evaluate technical problems.• Bilingual preferably.• shift hours -10 pm and 3-12 pmRequirements:• 1+ years recent computer and application troubleshooting experience. • Must be resourceful and able to take initiative in a dynamic environment.• Knowledge using incident tracking application.• Professional customer service skills. • Strong written and oral communication skills. • Ability and willingness to work in an environment providing 24x7x365 support.
• Provide number for escalated problem tickets.• Evaluate technical problems.• Bilingual preferably.• shift hours -10 pm and 3-12 pmRequirements:• 1+ years recent computer and application troubleshooting experience. • Must be resourceful and able to take initiative in a dynamic environment.• Knowledge using incident tracking application.• Professional customer service skills. • Strong written and oral communication skills. • Ability and willingness to work in an environment providing 24x7x365 support.