It Network Support/Help Desk

HTS is seeking an IT Support/Help Desk Technician to join its team in St. Croix, USVI. Candidate should have solid IT related training or experience, be an analytical thinker and possess excellent customer service skills. As an IT Support Technician, you will join a team of IT professionals to drive increased customer service levels through rapid response and effective issue resolution for our Clients. Responsibilities shall include: - Serve as the first tier of support for response to inbound technical support requests and manage these requests through use of the ticketing system and further escalate as needed. - Troubleshoot, diagnose and resolve hardware, software, and network related issues via remote management tools, via phone and through onsite service calls. - Provide support for Microsoft Windows operating systems and productivity applications. - Develop, track and maintain network documentation. Successful candidate will possess: - Associates or Bachelors degree in a relevant field or equivalent working experience. - Minimum of 2 years direct experience in an IT support role providing support for end-users in a business environment. - Excellent customer service, oral and written communication skills. - A strong work ethic with the ability to drive tasks through to completion. - Strong multitasking skills. - The ability to thrive under pressure. - Experience with virtualization and cloud-based technologies. - Strong networking experience. HTS offers competitive pay and benefits as well as the opportunity to work in a fast-paced and rewarding environment among a team of talented IT professionals. Candidate must have a valid drivers license and be able to pass pre-employment screening.