It Support Specialist

Descripción del Empleo:
Documents reported problems in IT tracking system and provides second level support to users. Provides exceptional technical support and is able to multitask. Analyzes reported problems and assigns a severity based on service levels. Troubleshoots problems in system applications and standard workstations and laptops. Communicates status of open problems to vendors and escalates issues as required. Maintains current knowledge in hardware, network, and software used in the organization. Has a good understanding of network infrastructure and network topologies.
Requisitos:
Essential Duties: Provide technical assistance and support for incoming requests related to computer systems, software and hardware; Create and maintains users, directory structures, security rights and printer configurations; Train Computer Users as needed; Troubleshoot software, hardware and printer issues; Maintain help desk logs; Understands when and how to escalate calls when outside level of expertise to appropriate staff; Assists Support team with second-level production tasks; Prepares reports by collecting, analyzing, and summarizing information; Stay Current with system information, changes and updates. This position requires travel through all of Puerto Rico. Requirements: Bachelor’s Degree in Business Administration or Science with concentration on Information Technology or related discipline. Fully Bilingual in English and Spanish.