At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States and Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.Are you ready for a rewarding career? Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular. Come and join our communityJob TypeFull Time OpportunityGeneral DescriptionResponsible for managing BPPR retail and commercial deposit products for BPPR. Analyze, investigate, and identify business needs to recommend and implement new products and services. Enhance, modify, and recommend elimination of products and services under different regions/banks, including but not limited to products and services for segments (mass, mass affluent, affluent, young segment, etc.). Identify and implement process improvements within Retail Deposit and leverage digital solutions to seek ways to enhance the profit planning and forecasting processes which can include, streamlining of Retail Deposit operational processes, enhancement to analytical capabilities, reduction in Retail Deposit operational.Essential Duties and Responsibilities- Continuously prepares and delivers memos, presentations, dashboards, and reports to maintain key stakeholders communicated and aligned on the strategic progress and direction.- Monitors and manages the BPPR deposit products profitability.- Provides budget and forecast assumptions to support the Finance team in such processes.- Responsible for the pricing strategy of BPPR deposit products. Analyzes, proposes, and implements changes in fees to achieve product competitiveness, profitability, and compliance.- Continuously conducts industry research and stays updated with latest deposit product trends and regulations.- Completes competitive analysis through research and mystery shopping to ensure competitiveness of BPPR deposit products.- Responsible for rationalizing existing products and for developing new account products or features. Owner of the design, development, pilot and launch of deposit solutions to meet client needs.- Ensures Lean operational processes supporting deposit products.- Leads overall internal and external communication strategy related to BPPR deposit products.- Manages internal communications to BPPR salesforce. Serves as liaison and provides guidance to the Marketing Division about the marketing strategy supporting deposit products.- Becomes the point of contact with Customer Knowledge and other internal BPPR teams with respect to customer satisfaction.- Leads customer satisfaction initiatives to improve NPS.- Ensures exceptional user experience with deposit products.- Develops and revises training content in collaboration with the channels to ensure employee readiness to offer and manage deposit products.EducationBachelor's Degree in Business Administration, Finance, Accounting or Statistics.ExperienceAt least five (5) years of experience in related managerial banking functions, management consulting engagements or analytical environment.Consumer banking products experience preferred.Other Qualifications- Written and verbal communication skills in English (intermediate/advanced level) and Spanish (advanced level).- Proficiency in MS Office 365 including Excel, Word, and PowerPoint (intermediate level).- Data and business analysis with the ability to establish conclusions.- Strong logical reasoning skills and business intelligence.- Project management skills.- Presentation
