JOIN OUR TEAM A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:
Part Time and Full Time Opportunities 13;
Both Full Time and Part Time positions will require a Full Time training period:
:Remote training starts on February 2021
:Duration: 6 weeks
:Schedule: 8:00 am : 5:00 pm
:Location: San Juan
General Description 13;
Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.
Essential Duties and Responsibilities 13;
Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows:up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer, update demographic information, and status of collection efforts. Traces customer to new address by inquiring at post office and other locations.
Education 13;
+ 60 Bachelors degree credits approved
Experience 13;
At least one year of related experience in collections or customer service.
Other Qualificatios 13;
:Ability to identify the clients problems and necessities to offer different alternatives and solutions.
:Excellent interpersonal skills and can work in groups.
:Ability to manage difficult situations with clients.
:Communication skills in both spoken and written English and Spanish.
:Ability to establish priorities and work with multiple tasks at the same time.
:Ability to work under pressure and meet deadlines.
:Flexibility to work extended hours, holidays and travel.
:Customer service skills.
:Knowledge of rules and regulations applicable to the collection of money.
:Ability to influence others, reach agreements and handle difficult situations with clients.
Competencies 13;
Accountability
Analytical Discipline
Collaboration and Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character
Important: The candidate must provide evidence of academic preparation or courses related to the published job.
As Puerto Rico's leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
Popular Inc., is an Equal Opportunity Employer
Learn more about us at popular and keep updated with our latest job postings at jobs.popular.
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