AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.Are you ready for a rewarding career?Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.Come and join our community!General DescriptionThis position is responsible for the development, establishment, and oversight/monitoring of the Crisis Management Program of Popular for multiples scenarios (e.g., Ransomware, Liquidity, Data Breach, Technology Outages, Natural Disasters, External Fraud, and Pandemic, among others). This position will be mainly responsible for leading and monitor the crisis management activities across the bank to ensure the continuity of critical services and safeguard to Popular Inc. operations. This position will report to the Operational Risk Manager and works with executive management representatives.Essential Duties and Responsibilities• Manage the overall business recovery process during multiple scenarios including but not limited to Natural disasters, Man-made and System/Cyber scenarios.• Lead the crisis management meeting or working session to manage the event across the bank to ensure the continuity of critical services.• Monitor across the year the potential crisis management events (Hurricane Season, Public Safety Health issues, Natural Disasters, or IT/Cyber incidents) and notify management of the probable impact on the bank per territory.• Work with Crisis Management Team members and key personnel to ensure that problems are escalated to disaster event status when appropriate and to initiate recovery procedures when appropriate.• Lead audit process to discuss the Crisis Management Program information with internal and external auditors.• Ensure maintenance of the crisis members and plans through annual reviews and team leader updates as changes take place.• Provide business and technical advice on crisis scenarios, triggers, roles and responsibilities, and management issues or lessons learned.• Perform a periodic and comprehensive assessment to ascertain the program's effectiveness.• Assist with drafting crisis management-related plans or procedures.• Summarize crisis events results and provide reports to management including lessons learned; and monitors to ensure correction.• Perform a business-wide Crisis Scenarios Risk Assessment and ensure that a mitigation process is in place.• Coordinate and lead a company-wide Crisis Management tabletop exercise with Senior Management and/or external services provided.• Develop and conduct training to business unit's liaisons on crisis management activities and processes.• Meet with key accountable stakeholders and provide robust and challenging insight analysis on crisis management programs and control processes.• Assist the Management in preparing reports for the Operational Risk Committee, the Risk Management Committee, and the Senior Management Team and Executives.EducationBachelor's Degree in Technology, Computer Sciences, Business Administration or Industrial Engineer.Experience• Preferable 5-8 years previous work experience in Information Technology, Management Information Systems, Business, IT audit or related experience.• 1-3 years' experience in business continuity, disaster recovery, cyber security, or related field.• Must be bilingual (English and Spanish) and be able to speak and write both languages fluently.Other Qualifications• Knowledge of Crisis Management and Business Continuity Planning concepts and methodologies including Business Impact Analysis and Disaster Recovery planning.• Risk Management background is essential• Experience developing incident or emergency contingency plans.• Experience in Incident Management, Crisis Management or Emergency Management duties.• Strong project management skills.• Advanced PC skills (MS Excel, PowerPoint, SharePoint, Word etc.).• Ability to work with a high degree of accuracy and attention to detail.• Ability to work in a fast paced environment both independently and in a team setting.• Strong organizational skills and ability to work on multiple projects.• Ability to manage and prioritize projects and changing deadlines• Ability to maintain confidential information.• Ability to design and provide trainings to users.• Ability to plan and coordinate with different internal users and external providers.• Strong business writing and verbal communication (and presentation) skills; in both Spanish and English.• Ability to communicate with all levels of the organization.• Customer service oriented.• Results oriented with sound decision making ability.• Understanding of banking regulatory requirements.ValuesPassion for PeopleSucceed TogetherOwn Every MomentBuild the FutureImportant:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.If you have a disability and need assistance with the application process, please contact ******. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.If you are a California resident, pleaseclick hereto learn more about your privacy rights..Popular is an Equal Opportunity EmployerLearn more about us atwww.popular.comand keep updated with our latest job postings atwww.jobs.popular.com.Connect with us!LinkedIn|Facebook|Twitter|InstagramJob Segment:Compliance, Program Manager, Law, Manager, Legal, Management
