Summary
Job Duties and Responsibilities
We're DISH. We're the ones who pioneered the DVR and commercial-free TV. Colorado-born and family-owned, DISH has proudly served America since 1980. Personalized service is part of our DNA.
Our In-Home Solutions Technicians don't just install TV. We're trained to offer personalized technology to customers, while teaching them how to use and get the most out of the products they've purchased. And we don't stop there – satellite broadband, appliance repair, and connected home technology are additional skills we train – as we lead the Smart Home revolution.
Come help our Solutions Technicians make the Smart Home simple.
What we offer:
$15 / hour
Regular cash incentive for meeting/exceeding performance expectations
Non-cash incentive program for on-site sales to customers - as you earn points, you choose from thousands of rewards
Paid training, uniforms, cutting edge tools, and a vehicle, device, and fuel card when on the job
3 days off per week – we schedule our sales technicians to work 4-day workweeks. 5 or 6 day work weeks may be required during peak seasonal times
Unparalleled opportunity - training provided for additional skillsets including appliance & television repair, on-site sales techniques, connected home technology and cellular network maintenance
Comprehensive benefits package including complimentary DISH and/or Sling TV service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement
As an In-Home Solutions Technician, you will:
Act as an advocate for the customer – simplify the technological experience by educating customers on the products and services they've
Sell – technicians customize the needs of every customer by selling personalized products and solutions while earning valuable incentives
Install/upgrade cutting edge technology – relocate power, place mounts, satellite dishes, televisions, routers, cameras, receivers, whole home connectivity technology, and many more products/services
Conduct site surveys - determine the best positioning of our equipment for strongest signal reception, and conduct in-home assessments to determine which personalized products and services would enhance the customer experience
Skills - Experience and Requirements
In-Home Solutions Technicians have the following:
High energy, resourcefulness, and ability to multi-task
Intelligence to see opportunities to sell to every customer
Need to achieve – sales technicians are driven and focused on exceeding customer expectations with every single job
Strong customer advocacy skills; friendly, approachable, communicative, knowledgeable, with a resilient work ethic and high degree of integrity
Willingness to work flexible schedules including weekends, holidays and evenings
Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs
Sales, electrical, maintenance/repair, cable, military, and/or customer service experience are a plus
Valid driver's license in the state you are seeking employment in, with a driving record that meets DISH's minimum safety standard
Our Remote In-Home Solutions Technicians are required to have the following:
Minimum 5'x5'x10' covered and secured area at residence
Computer with broadband internet
Ability to plug in all DISH Network chargeable devices
Dedicated off street parking at residence
Ground floor access for equipment(preferred)
