Req/Job ID: 976103BR Employing Entity: Kmart Corporation Employment Category: Regular, Part-time Job Function: Restaurant Store ID: 07783: SAN JUAN, PR Provides "World Class" Member Service by surprising and delighting our members every day. Provides food service according to industry food standards. ? Ensures customer care and selling are 1 priority ? Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training ? Knows the financial goals regarding sales, margin and shrink, and take steps to improve the Restaurant/Pizza Station in these areas ? Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues ? Possesses knowledge of all areas of the store including specific locations of merchandise ? Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support ? Maintains a clean and efficient restaurant and work area and ensuring all associates working in the restaurant understand the importance of cleanliness in the food preparation department ? Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food ? Makes sure to turn on all machines and ensures that they are functioning properly before the store opens ? Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed and ensures that add-on sale displays (ex. Cotton candy and popcorn) are replenished as needed ? Understands all register functions including how to process all transactions and forms of tender ? Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages ? Responsible for providing food service according to industry food standards ? Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis ? Knows meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station ? Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours ? Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner ? Performs other duties as assigned ? Ability to have a positive and friendly demeanor ? Ability to be cross-trained ? Have strong verbal, writing, reading, and arithmetic skills ? Ability to understand and follow verbal and written instructions ? Demonstrate strong skill set in suggestive selling techniques ? Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs ? Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching ? Retail experience or equivalent Stores
