*** El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.*** At Quality Water Service, it is our mission to provide the consumer with pure, clean, and clear water while providing our customers with a cost-effective and environmentally conscious alternative. The primary responsibility of a Customer Service and Logistics Manager is to manage our customers with the highest level of integrity while seeking mutual benefit for our company and the customer. Sales Operations Analyst Important Roles: 1. Develop and publish recurring reporting, such as daily flash reports, monthly KPIs/bowler charts, Quarterly Business Reviews, sales pipeline, sales incentive compensation, dealer incentive/loyalty programs, and progress against key budget initiatives. 2. Assist with various analyses such as budget, pricing, market share, share of wallet, and other ad hoc strategic analysis. 3. Administer work plans for key departmental initiatives to ensure they are executed on time and on budget. 4. Develop and maintain sales programs, policies, and enablement tools, such as pricing models and matrices, policy documents, territory management dashboards, etc. 5. Manage sales compensation including the development, maintenance and use of the tools used to calculate and communicate commission payments. 6. Demonstrate solid corporate citizenship. 7. Prepare the financial statements of the company in the required time schedule. 8. Properly manage the cash flow of the company. 9. Update and monitor the inventory reports of equipment and products. 10. Effectively manage cost and savings control programs for the company. 11. Establish and maintain effective business relationships with financial institutions, suppliers, lawyers, clients, and other external entities related to the business. 12. Recommend and justify administrative changes that contribute to the more effective management of the company. 13. Perform analysis and prepare financial reports for Senior and Executive Management teams of the Company. 14. Proper entry of transactions into the Company accounting system. 15. Interact with customers, suppliers, and visitors. Negotiate cheaper service contracts with designated product and service providers. What you bring to the team: Enthusiasm and an entrepreneurial spirit Ability to multi-task and stay organized in a results-driven, fast-moving environment. Strong organization, interpersonal and follow-up skills Clear and concise verbal and written communication Ability to collaborate cross-functionally. Ability to proactively plan, schedule and troubleshoot. Ability to enter data with detailed accuracy, including updated customer information. Aptitude to recognize and correct mistakes in a timely fashion. Strong proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook); experience with salesforce.com is a plus. Bilingual in Spanish & English Job Requirements: Extensive experience building interactive, Excel based solutions that incorporate complex, compound formulas and VBA macros. 3-5 years of experience in sale operations, project management, or analytics Ability to communicate clearly and concisely, both verbally and in writing, to various stakeholders in the business, including senior management Ability to collaborate and use influence cross-functionally. Ability to multi-task and stay organized in a results-driven, fast-moving environment. Experience with sales compensation plans and sales policy. Proficiency with Microsoft Office Suite Experience with salesforce.com is a plus. Bachelors degree required; MBA is a plus.
