Store Manager - VAN HEUSEN Responsible for the overall performance of the store, generating maximum sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
OVERALL RESPONSIBILITIES
• Maximize sales volume.
• Network, recruit, hire, train and develop store associates.
• Maintain visual presentation standards that are consistent with division philosophy and direction.
• Implement, execute and follow up on all operational policies and procedures.
• Demonstrate effective written and verbal communication skills.
• Control store expenses within allowable parameters
• Manage time and prioritize tasks.
• Assume leadership role within the store.
CUSTOMER SERVICE / SALES
• Ensure customer service is the #1 priority.
• Establish a plan for reversing negative sales trends.
• Understand and create awareness of the factors to impact sales volume.
• Effectively supervise the sales floor to ensure customer / associate awareness at all times.
• Ensure all customer concerns are addressed and resolved.
LEADERSHIP
• Motivate and develop associates to meet store goals / objectives.
• Clearly delegate activities and follow-up on all direction.
• Demonstrate teamwork within store and company.
• Take initiative and use sound judgement.
• Develop growth potential in associates.
• Lead by example.
PERSONNEL
• Demonstrate professional image and conduct.
• Follow specific divisional dress code policy.
• Ensure that store staff is treated professionally, courteously and respectfully.
• Involve and develop staff in accomplishing store goals.
• Assess and review associates ability.
• Control turnover.
• Take an active role in own development.
• Communicate staff concerns to District Sales Manager.
• Support all company / management decisions.
• Utilize all training programs / materials effectively.
• Correct unacceptable performance of associates.
OPERATIONS
• Execute and follow-up on all operational policies, procedures and directives.
• Execute and follow-up on the Inventory Shrinkage Improvement Program.
• Follow up on all audit issues.
• Ensure accuracy in all paperwork.
• Attend mall / center meetings.
VISUAL PRESENTATION
• Maintain store appearance to reflect division standard.
• Execute and maintain divisional marketing directives.
• Interpret and execute floor plans and guidelines.
• Communicate all merchandise-related issues to District Sales Manager.
• React to sell through and ensure store is well stocked.
• POS set up is timely and detailed.
• Execute markdowns and re-merchandise as needed.
• Have knowledge of the store merchandise.
• Have knowledge of sales floor and stockroom organization.
• Ensure cleanliness and organization of store.
