Senior Help Desk Operator

Join our team as a Senior Help Desk Operator at our Isabela site to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. $500 Sign-On Bonus!Candidates who join the onsite team after receiving security clearance are eligible for a $500 bonus! The bonus will be paid after you complete 90 days of employment.Salary: $18.87 p/hHours of Operation: 8am - 6pm EST Monday - FridayRequisitos:Duties and Responsibilities: Ensure the timely process through which call center problems are controlled and resolved. Conduct problem recognition, research, isolation, resolution, and follow-up steps, to resolve any issues. Provide guidance/training for less-experienced personnel and shall provide second-tier support to end users for issue resolution.Examine system applications, by simulating or recreating user problems to resolve operating difficulties that the first tier of help desk support is unable to resolve.If unable to resolve, refer the issue to Contractor management and/or IT technical personnel for restoration.Interact with network or software administrators, and/or applications developers to restore service and/or to identify and correct core issues and shall recommend systems modifications to reduce user problems.