Service Center Manager

Sometimes Promoting, Sometimes Recruiting. Always Orange About Aggreko plc: Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed. That's why at Aggreko, we work 'round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it – all powered by our trademark passion, unrivaled international experience and local knowledge. From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world's busiest cities to some of the most remote places on earth. Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organizations and communities across the globe. About us: We're the people who use our big boxes to make a massive difference. We believe in the positive impact of power and the ability to control temperature. We believe what we do opens opportunity and creates potential for individuals, communities, industries and societies over the world. We believe when we work together, we can do anything. We believe in the power of our team. We're the people who keep the lights on. And we recruit the best talent, too. Our four values help us get even better at what we do. It's the Aggreko way of working – we call it Always Orange. Always Orange means: Being dynamic: We're nimble and are always ready to react to an ever-changing world. Being expert: We know our stuff, we're great under pressure and we thrive in our busy, fast-paced, deadline-driven environment. We use our experience to make a difference. We know how to challenge, and we have the courage of our convictions. Being together: We play for Team Aggreko and value the expertise of everyone around us. We're accountable and we hold others to account. Being innovative: We never miss an opportunity to learn, to look out, or to be better. About this Job: We are looking for a Service Center Manager in San Juan, PR The Service Center Manager is the responsible Local Service Center Leader. This role is responsible for coordinating all activities within their assigned service centers, delivering positive operational performance results and leading & coordinating the operations teams, primarily made up of technicians. The role has direct responsibility for Customer service delivery and the coordination and facilitation of core operations activities in the service centers. Sound like you? Here's what you'll need to demonstrate: Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Directing Others: Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Desired Skills: We're Experts. You'll have the following experience: Bachelor's degree from a four year college or university or equivalent Preferred 5-7 years of leadership experience preferred 3 years of direct line management required 1 year of experience managing technical employees required PC literacy in a Microsoft environment or ERP system Successful experience in financial management against measurable performance standards, leading/managing an Operations Team Successful track record and experience in leading operational functions driving consistent improvement in key operational metrics. Proven conceptual understanding of the technical fundamentals of the core Aggreko activities including Electrical, Diesel and Temperature control Experience with lean principles including 5S/6S (GSCS) and other related process improvement methodologies. Your key responsibilities: We're Dynamic & Innovative. In an ever-changing business you will be nimble in seizing opportunities to pioneer effective ways to meet and exceed your responsibilities:Safety Acts as Local HSE Representative responsible for driving safety performance and accountability Ensures that facilities and work areas are safe, clean and fully operational. Conducts daily toolbox & Safety meetings. Rigorously adheres to safety practices and quality standards. Personnel Management Core responsibility for Service execution delivery resulting in enhanced customer service levels Directly responsible for technician supervision and deployment through planning and scheduling Responsible for the completion and management of IDPs; Collaborates with Regional Service Specialists to drive workforce planning through skills development; responsible for ensuring skill sets meet the organisational needs. Enforces standards, executes objectives and holds team accountable for performance. Ensures optimal team performance and capability by providing day-to-day leadership, coaching, development and corrective action. Provides appropriate, relevant & timely input & recommendations for personnel decisions (hiring, termination, promotion, performance management, salary administration) to Regional Operations Leader. Maintains staffing levels in accordance with optimum shop and field technician deployment guidelines Reviews and approves Daily Time sheets challenging and ensuring effective and efficient use of labor. Coordinates contract labor associated with shop support and/or job execution. Fleet Management Ensures the timely maintenance, availability and reliability of fleet for deployment. Ensures accuracy of Fleet Readiness, Utilization, inventory, and other related information. Schedules and coordinates the appropriate and timely deployment of fleet and staff. Executes National Logistics and other areas Equipment Transfer requests and ensure equipment deployed is 'green carded' and fully functional at time of deployment. Responsible for Fleet test and turn Manages Fleet repairs and driving improvements related to fleet quality and reliability Ensures completion of PM servicing & oil sampling Drives Retrofit completions Drives Checklist completion Responsible for timely equipment delivery Accountable for Parts supply and core returns Facility Management Responsible for ensuring compliance with GSCS standards Accountable for delivery on all key operations metrics such as sets in service, on-time service completions, etc Requisitions and reports receipt of supplies, parts, and fleet. Reviews, approves, and closes service orders. Executes customer contracts and delivers service in accordance with company procedures. Personally champions and ensures effective adherence to company policies and procedures Drives adherence to business practices and cost controls to ensure profitability. Acts as primary contact for ARM alarms Executes tasks per the monthly operations calendar The people you'll work with: We're Together. In this role, you will have the opportunity to directly contribute to the success of your colleagues and interact with the wider Aggreko team. Other information you should know: Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift light objects (typically less than 15 lbs.) Work Environment: The regular work environment is usually an office setting with conditions typical of an office. The employee may infrequently be exposed to other conditions, such as outside weather conditions. The work environment usually has a quiet to moderate noise level. You may be asked or required to work after regular business hours including nights, weekends, and holidays. Disclaimer: This information should not be construed as the position's exclusive standards. Performing other assigned duties is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees are responsible for knowing and following all company policies and procedures and Federal, State, and Local governmental regulations including Environmental Health and Safety requirements while working and representing Aggreko. Compensation and Benefits Competitive compensation Profit Sharing Stock Purchase Plan Company paid - industry leading benefit plan including retirement with lucrative company match; paid leave, 10 paid holidays and a full insurance offering including medical, dental, life, vision, prescription drug, AD&D, and disability plans. At Aggreko, we're lead...