AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.Are you ready for a rewarding career?Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.Come and join our community!Job TypeFull Time OpportunitySan Juan, PRGeneral DescriptionInteract with customers to provide them with information in response to their inquiries ensuring that customers receive the best service possible. Research and resolve their service-related problems in an accurate and promptly manner.Essential Duties and ResponsibilitiesProvide exceptional customer service by responding to all customer calls and emails.Receive calls from clients interested in more information about properties in inventory, such as commercial or residential.Actively listen to customer requests and inquiries. Identify and assess customers' needs to achieve satisfaction.Document in detail all interactions with customers. Provide customer education on products and services.Follow communication procedures, guidelines, and policies.Education+ 60 Bachelor's Degree Credits Approved in Business Administration or related fieldsExperienceOne year of experience in customer service or related.Other QualificationsMust have an excellent disposition and outstanding customer service skills, including telephone skills and etiquette, be customer service-oriented.Detail-oriented with analytical skills.Excellent oral and written communication skills in English and Spanish.Ability to establish priorities and to work with multiple tasks simultaneously.Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals.Excellent interpersonal and communication skills towards customers and coworkersComputer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point etc.).Work ScheduleMonday to Friday8:00am - 5:00pm (Weekend Availability)ValuesPassion for PeopleSucceed TogetherOwn Every MomentBuild the FutureImportant:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.If you have a disability and need assistance with the application process, please contact ******. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.If you are a California resident, pleaseclick hereto learn more about your privacy rights..Popular is an Equal Opportunity EmployerLearn more about us atwww.popular.comand keep updated with our latest job postings atwww.jobs.popular.com.Connect with us!LinkedIn|Facebook|Twitter|InstagramJob Segment:Call Center, Call Center Representative, Customer Service Representative, Customer Service, Sales
