Specialist Quality Complaints - (29600)

Descripción del Empleo:
Primary responsibilities include: Supporting the product complaint system at Client through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. Functions: Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
Follow-up on corrective actions derived from investigations through completion. On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation.
Requisitos:
Master’s degree in Sciences/Engineering & 3 years of experience in compliance/Investigation or Bachelor’s degree in Sciences/Engineering & 5 years of experience in compliance/investigation.

Experience in Complaint Investigation, Root Cause Analysis, and fluent in English.
Proposed shifts may include: M-F 8AM-5PM / M-F 2PM-11PM / K-S 8AM-5PM / M-SU 8AM-5PM.

Non-Standard Shift